Your Experience Matters, We Want to Hear From You

In May 2021, Engen Rwanda introduced the Triple Check Campaign, a first in the Rwandan petroleum industry. The campaign was designed to ensure that every customer receives the right quality of fuel, the right quantity at the right price, and the right service they deserve. This bold move set the tone for a stronger, more customer-focused service culture across our network.

Building on this foundation, we are proud to launch Voice That Counts 2.0 (VTC), our next big step in bringing to life our brand promise:

“With us, you are Number One.”

VTC isn’t just a campaign, it’s a platform built around listening. Whether your experience was excellent or could have been improved, we want to hear from you. Your voice helps us reward outstanding service, improve where needed, and ensure you feel seen, heard, and valued every time you visit.

How It Works

1. Scan the QR Code at any Engen Rwanda station.
2. Share your thoughts by answering a few short questions.
3. We listen and take action based on your feedback.

More Than Words. Real Action.

VTC is guided by our brand philosophy:

“What matters to you, matters to us.”

That means your insights aren’t just stored; they shape how we train our teams, recognise our service champions, and improve your everyday station experience. From fueling up to small interactions at the pump, we’re using your voice to create consistent, reliable service across the country.

Every Comment Counts

Celebrate great service, suggest improvements and be part of something better.

Your voice fuels more than your journey; it fuels how we grow.